Complaints and Returns

Published On: 24/06/2025

1.	The Seller shall ensure the Delivery of Goods free from physical and legal defects. The Seller shall be liable to the Customer if the Goods have a physical or legal defect (warranty).
		2.	If the Goods have a defect, the Customer may:
			a)	submit a declaration of a price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect.
				This limitation shall not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or to remove the defects. Instead of the removal of the defect proposed by the Seller, the Customer may request the replacement of the Goods with defect-free ones or instead of the replacement of the Goods, request the removal of the defect, unless bringing the item into compliance with the agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the Goods free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
			b)	demand the replacement of the defective Goods with a defect-free one or the removal of the defect. The Seller is obliged to replace the defective Goods with a defect-free one or to remove the defect within a reasonable time without excessive inconvenience to the Customer.
				The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the second possible method of bringing them into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
		3.	The Customer who exercises the rights under the warranty is obliged to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer, the cost of delivery is borne by the Seller.
		4.	The Seller is liable under the warranty if a physical defect is found before the expiry of two years from the date of issue of the Goods to the Customer. The claim for removal of the defect or replacement of the Goods with defect-free ones expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of a price reduction due to the defect of the Goods. If the Customer requested the replacement of the Goods with defect-free ones or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of a price reduction begins at the moment of ineffective expiry of the period for replacement of the Goods or removal of the defect.
		5.	The Customer may submit any complaints related to the Goods or performance of the Sales Agreement in writing to the Seller's address.
		6.	The Seller will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Customer within 14 days from the date of the request containing the complaint.
		7.	The Customer may file a complaint with the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be filed electronically and sent to the address prowadnice-zaworow2@home.pl. In the complaint, the Customer should include a description of the problem. The Seller shall promptly, but no later than within 14 days, consider complaints and provide the Customer with an answer.
		8.	The Seller does not use out-of-court dispute resolution, as referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.